Test Entry
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Surveys/Rating Scales
External Raters
External Rater Did Not Receive Invite Email
Due to a variety of factors you may hear from your External Raters that they did not receive the invite email to complete the Ratings. A lot of the times it is due to a spam filter they may have enabled on their end. However, here are a few steps to try and keep in mind.
When you are adding the external rater ensure you "Add Rater and Send Invite Email"
![Document image Document image](https://images.archbee.com/0LUOsHuHYN3H9ABM64n0B/zfHJ5o-NF8QFc25HHxz2Z_image.png?format=webp)
Double check that the email for the rater is correct
If the above does not work, you always have the option to manually send your Raters the form.
- Go to the NPCC-3 / NPCC-4 page for your patient
- Click "External Raters"
- In the Dialog that pops up you can now click on the "Copy" icon in the "Form Submission Link" column and send it to them directly
![Document image Document image](https://images.archbee.com/0LUOsHuHYN3H9ABM64n0B/gDiJvS7BfCGOiuyo3kbR0_image.png?format=webp)
Updated 24 Dec 2023
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